Key Account — Customer Excellence & Digital Operations Specialist
Trinova
Temps plein
- Publiée le
- Publiée le
- Expire le
- Expire le 11/07/2026
Description du poste
As the key representative for our strategic account, you will uphold their brand standards and guest experience throughout the customer journey. You will report to the Key Account Hospitality Operations and AI Enablement Lead and collaborate closely with internal partners and external service providers.
Compétences
- French: C1/C2 (near-native fluency across speaking, writing, listening, and reading)
- English: C1/C2 (near-native fluency across speaking, writing, listening, and reading)
- Levels reference the CEFR framework (A1–C2).
- 5+ years' experience in hospitality (e.g., guest relations, front office, OTA management, short-term rentals) or similar experience
- Proven excellence in guest communications: timely, empathetic, and accurate
- Experience managing OTA (Online Travel Agency) listings (content quality, pricing updates, accuracy, conversion hygiene)
- Strong coordination skills with external service providers
- High bar for quality and professionalism — you operate at our highest standard and maintain it consistently
- Structured writing and clear documentation; you can adapt tone for different guest scenarios
- Sound judgment under time pressure; know when to escalate
- Organized and detail-driven; you can juggle multiple chats/cases without dropping the ball
- Comfortable adopting new tools (including AI assistants) with guidance and training
- Commitment to confidentiality, data privacy, and brand consistency